1. Introduction
Agilus World (“we”, “us”, or “our”) operates a home sample collection and lab test booking service in and around Chandigarh.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit a booking form, or contact us by phone or WhatsApp.
By using our website or sharing your information with us, you consent to the practices described in this Privacy Policy, subject to applicable laws in India.
2. Information We Collect
2.1 Information you provide to us
We collect personal information that you voluntarily provide when you use our website or contact us, including:
- Name
- Mobile number and other contact details
- Address and preferred location for home sample collection
- Preferred date and time for appointment
- Selected tests or health packages
- Any additional information you write in the booking form or share via WhatsApp or phone
2.2 Information collected automatically
When you visit our website, we may automatically collect certain technical information such as:
- IP address and approximate location
- Device type, browser type and version
- Pages visited, time spent on pages and click activity
- Referring URLs and general traffic data
This information is generally collected through cookies or similar technologies to help us understand how our website is used and to improve it.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To receive and process your test booking requests and appointments
- To contact you regarding confirmation, rescheduling or clarification of your booking
- To coordinate home sample collection with our team or partner laboratories
- To share test preparation instructions and result–related updates where applicable
- To respond to your queries, feedback or support requests
- To improve our website, services, customer experience and marketing communications
- To comply with legal obligations, regulations or valid requests from authorities
4. WhatsApp and Phone Communication
Our booking form on the website sends your details to us via WhatsApp on our official number 09634993417.
By submitting the form, calling us, or initiating a WhatsApp chat, you consent to us contacting you via WhatsApp, phone calls or SMS for booking confirmation, reminders and related service communication.
WhatsApp is a third‑party application and your use of it is also governed by WhatsApp’s own terms and privacy policy.
5. Cookies and Similar Technologies
We may use cookies or similar technologies to:
- Remember your basic preferences
- Understand how visitors use our website
- Improve speed, security and overall user experience
You can control or delete cookies through your browser settings. However, blocking some cookies may impact certain website features.
6. How We Share Your Information
We do not sell your personal information to third parties.
We may share your information only in the following limited situations:
- With trusted diagnostic labs, phlebotomists or healthcare partners involved in performing your tests and delivering reports
- With technology or infrastructure service providers who help us run the website and communication systems and are bound by confidentiality obligations
- When required by law, regulation, court order or authorised government request
- To protect our legal rights, safety, property or that of our users or the public
7. Data Storage and Security
We implement reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, misuse or disclosure.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulations relating to medical records and taxation.
When your information is no longer required, we will delete or anonymise it within a reasonable period, in accordance with our data retention practices.
9. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of certain information, subject to legal and contractual limitations
- Opt‑out of non‑essential marketing or promotional communication
To exercise these rights, please contact us using the details given in the “Contact Us” section below. We may ask for reasonable proof of identity before acting on your request.
10. Third‑Party Links
Our website may contain links to external websites, apps or services that are not operated by Agilus World.
We are not responsible for the privacy practices of such third‑party sites. We recommend that you review the privacy policy of every website you visit from our links.
11. Children’s Privacy
Our website and services are intended for adults and children under the supervision of parents or legal guardians.
If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons.
When we make material changes, we will update the “Last updated” date at the top of this page. The revised policy will be effective as soon as it is posted on this page.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you can contact us at:
Agilus World
Sector 11D, Near PGI, Chandigarh
Phone: 09634993417